Care Compass

Cell Phone Use

Cell phones may be used in all public areas of the hospital, including the main lobby, waiting rooms, conference center, cafeteria, patient rooms, and emergency department treatment rooms. As a courtesy to others, please set phones to silent/vibrate mode while in the hospital.

To comply with HIPAA (Health Insurance Portability and Accountability Act) privacy concerns, photos and/or videos taken with cameras, cell phones, tablets, or other electronic recording devices are not permitted within the hospital or on hospital property.

ATM

An ATM is located on the ground floor across from the elevator

Gift Shop

Operated by the Theresa Snaith Hospital Auxiliary, the Gift Shop, located off the main lobby, sells personal care items, greeting cards, gift items, and snacks.

Lost and Found

While the hospital does not assume responsibility for personal items lost by patients and visitors, every reasonable effort will be made to find items that are reported missing. Report missing items to your nurse.

Newspapers

The Weston Democrat is delivered weekly to patients on Wednesdays free of charge. Newspapers are also available in the vending machine, adjacent to the elevator on the first floor.

Notary Public

A notary public service is available for Living Wills and Medical Power of Attorney only. Please ask your nurse for assistance.  

Organ Donation

Recognizing our mission to help all patients, Mon Health System is part of a national effort to increase awareness for organ and tissue donations. For more information, call the Nursing Supervisor at (304) 517-1549.

Pain Management

During your hospital stay you may experience pain. This pain may result from surgery or an invasive procedure, or you may already be experiencing pain because of your illness or condition. Regardless of the source of your discomfort, effective pain management is an important part of your treatment.

It is essential to understand that pain management may take many forms. Management approaches may include medications, alternative therapies (for example: cold, heat, or physical therapy), or a combination of approaches. You must report your pain so the staff can respond appropriately to your needs.

Your nurse will teach you how to report your pain using a pain scale and will assess your pain frequently. Always keep your healthcare provider informed by reporting any new pain or changes in your pain.

Managing your pain is an important step in your recovery. You should expect the following rights for your pain care:

• The right to have reports of your pain accepted and acted on by healthcare professionals.
• The right to have your pain managed, no matter its cause or how severe it may be.
• The right to be treated with respect at all times. When the need for pain management arises, your request will be honored professionally.
• The right to be included in the development of pain management plans and setting realistic expectations and measurable goals (for example: pain reduction and improved physical and psychosocial function).

Pastoral & Spiritual Care

The Lewis County Chrisitan Alliance is available to provide support in times of spiritual need. We can also notify your faith community or spiritual leader about your hospitalization. If you desire a visit from the Pastoral and Spiritual Care staff, arrangements may be made by your nurse. An interfaith chapel is available for prayer or reflection and is located on the ground floor.  

Patient Care 

Patient Dining

Your physician has ordered a specialized diet to assist you in your treatment plan. Each meal has been analyzed by a Registered Dietitian and nutritionally formulated to meet your individual recommended dietary needs. The Nutrition Services Department serves meals to in-patients as follows:

Breakfast | 7:30 – 10 AM
Lunch | 11:45 AM – 2 PM
Dinner | 4:45 – 7 PM

A host or hostess will visit your room daily to assist you with menu selections. Vegetarian meal options are available. For any special requests, contact Nutrition Services at Ext. 8179. Guests may purchase a "guest tray" ($5) by prepaying for their meal in the cafeteria, located on the ground floor. 

Since some patients are on strict diets, we ask that family members and visitors do not purchase food from the cafeteria for patients without speaking to the patient’s physician first. Cafeteria items may not follow the therapeutic diet ordered by your physician and may interfere with treatment plans.

Case Management Services

Case Management Services are available to help patients and families prepare for discharge and make possible the most effective use of healthcare services. Services can help organize in-home care or placement in an extended-care facility, provide information and referrals for community resources, explore resources for financial assistance, provide short-term counseling, and arrange follow-up care, if needed, after discharge. 

Medical Power of Attorney and Living Wills are also available by calling Ext. 8086.

Television

Television controls are operated using remote controls in the patient rooms. 

Valuables

Please do not bring valuables, such as money, credit cards, or jewelry with you to the hospital. If you have valuables with you and your family cannot take them home, notify your admitting nurse. Valuables will be inventoried and placed in the hospital safe. All items must be retrieved upon discharge. The hospital is not responsible for valuables that are not properly secured. 

Wireless Internet Access

Mon Health Stonewall Jackson Memorial Hospital offers free wireless Internet access to our patients and guests. Mon Health’s free internet connection works with any Wi-Fi-enabled device. 

How to connect:
• Turn on your wireless-enabled device
• Your wireless connection may detect the guest network automatically.
• Refer to your hardware’s user documentation for further assistance. Mon Health does not provide technical support.
• You will be asked to enter the SJMH -Guest password, which is given by registration or staff.

Food safety

General Courtesy

Overnight Visitation

Public Dining Services

Third-Party Food Delivery

Smoking Policy

Telephones

Visiting Hours

Visitor Entrance

Visitor Waiting Areas 

Bed Controls & Safety 

Ask your nurse for instructions on using the bed controls. Never try to lower the bed’s side rails or climb over them. We ask that you keep your top two side rails up at all times. Ask for help when getting out of bed and wearing slippers or shoes with non-skid soles. Never use a bedside table or over-bed stand for support. They may move under your weight. Use extra care in the bathroom, especially when using the shower, tub, or toilet. 

Move slowly and use the grab bar for support. DO NOT hesitate to ask for help. Falls are the most common source of patient injuries, especially falls involving the bed. Your physician will order activity based on your condition. Please check with your nurse before getting out of bed or sitting. Use your nurse call button if you need assistance. Bed alarm and chair alarms may be used for your safety. CALL, DON'T FALL.

Dentures & Eyeglasses

Dentures and eyeglasses can be stored in the drawer of your bedside table. Please remember that you are responsible for any personal items you bring to the hospital.

Fire Drills

Please don’t become overly concerned when you hear the sound of a fire drill alarm. Remain where you are unless instructed otherwise by hospital personnel. Fire drills may occur during all three shifts.

Personal Electronic Devices

Hospital personnel must perform electrical safety tests on any electronic devices you bring from home before you use them at Mon Health Stonewall Jackson Memorial Hospital. Please ask your nurse to call Facilities Management to check your devices.

Prescription Drugs & Supplements 

If you were taking prescription drugs before your hospitalization and brought them with you, please show them to your nurse so he/she can record the information and tell the physician about your current prescriptions. In most cases, we ask that you send your medications home with your family or friends after the nurse has reviewed them with you. Your physician will then order what medications you are to have while in our care, and our staff will administer them. In some situations, such as medications not available from the hospital pharmacy, insulin pumps, or home medication taken by observation or out-patients, exceptions may be made. Please discuss this with your nurse. 

If you have been taking any herbal products or dietary supplements, there is potential that they may interact with medications your physician may prescribe while you are in the hospital and when you go home. Please be sure to let your physician and your nurse know of any products you are taking while at home.

Zero Tolerance for Violence

Our hospital is a healing environment. We understand this is a stressful situation for all involved; however, aggressive behavior will not be tolerated.
Examples of aggressive behavior include: 

1. Physical Assault
2. Verbal harassment
3. Abusive/Offensive language
4. Threats

There is zero tolerance for all forms of aggression. Failure to respond to staff requests to stop aggressive behaviors will result in security or law enforcement being called. 

During your stay at Mon Health Stonewall Jackson Memorial Hospital, you will receive care and services from a variety of our healthcare team members. You can distinguish between these team members by the color of the uniforms they wear. Below are the different uniform colors and their meanings.

Our NURSES/LPNs wear WINE and/or WHITE uniforms. 

Our NURSING SUPPORT team members wear ROYAL BLUE uniforms.

Our SURGICAL, and CATH LAB team members wear LIGHT BLUE scrubs. 

Our NON-NURSING caregivers wear KHAKI and/or HUNTER GREEN uniforms. 

Our HOUSEKEEPING team members wear NAVY BLUE and/or BROWN scrubs. 

Our NUTRITION SERVICES hostesses wear BLACK scrubs 

Our PHARMACY team wears CARIBBEAN BLUE and PEWTER scrubs. 

Our BIRTH CENTER team wears LIGHT BLUE scrubs.

Birth Center Patients

Patient Questionnaire

Charges & Billing

Your bill from Mon Health Stonewall Jackson Memorial Hospital will include charges for all medical services and supplies that was provided by the hospital during your stay. The hospital will assist you in obtaining the benefits that you are entitled to under your insurance policy or from other sources that might help you pay your hospital bills. However, it is your responsibility to pay your bills or to see that they are paid. You may pay your bill online at MonHealth.com. Mon Health recognizes some patients who cannot pay for their medical care and has a program available to assist patients with their financial obligations when certain criteria is met. For information concerning this program, please contact The Credit Department at (304) 517-1160.

Insurance

All necessary insurance claim forms should be completed by you and submitted to Patient Registration at the time of admission. If you did not present the insurance card that was issued by your insurer, Medicare, or Medicaid when you were admitted to the hospital, please contact Registration at (304) 269-8072.

If you have any questions concerning payment, a Patient Accounting Financial Representative is available to discuss the hospital’s payment policies and options available. You may call Patient Accounting at (304) 517-1160 for assistance.

You are responsible for knowing what your insurance covers. You are responsible for the cost of care that the insurer does not cover. If needed, financial assistance is available. 

No Surprise Billing Notice 

YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLS 
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing and/or balance billing. 

WHAT IS "BALANCE BILLING" (SOMETIMES CALLED "SURPRISE BILLING")? 
When you see a doctor or other healthcare provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a healthcare facility that isn't in your health plan's network. 

"Out-of-network" describes providers and facilities that have not signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay, and the full amount charged for a service. This is called "balance billing." This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit. 
"Surprise billing" is an unexpected balance bill. This can happen when you cannot control who is involved in your care when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider. 

YOU ARE PROTECTED FROM BALANCE BILLING FOR: 
If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most the provider or facility may bill you is your plan's in-network cost-sharing amount (such as copayments and coinsurance). You can't be balance billed for these emergency services. This includes services you may get after you're in stable condition unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.

Certain services at an in-network hospital or ambulatory surgical center. 
When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers may bill you is your plan's in-network cost-sharing amount - this applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can't balance bill you and may not ask you to give up your protections not to be balance billed. 

If you get other services at these in-network facilities, out-of-network providers can't balance bill you, unless you give written consent and give up your protections. 

You're never required to give up your protections from balance billing. You also aren't required to get care out-of-network. You can choose a provider or facility in your plan's network. 

WHEN BALANCE BILLING ISN'T ALLOWED, YOU ALSO HAVE THE FOLLOWING PROTECTIONS: 
You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-of-network providers and facilities directly.

Your health plan generally must: 
• Cover emergency services without requiring you to get approval for services in advance (prior authorization).
• Cover emergency services by out-of-network providers.
• Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.
• Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.

If you believe you've been wrongly billed, you may contact:
• Department of Labor at 1-800-985-3059 
• WV Insurance commissioner at 304-558-3386

Visit https://www.cms.gov/nosurprises/consumers for more information about your rights under federal law.

Other Bills

Please remember that you or your insurance company will receive a separate bill for professional services rendered by the following physicians:

• Attending Physician
• Radiologist interpreting your X-rays
• Anesthesiologist
• Consulting Physician(s)
• Physician(s) acting as surgical assistants
• Physician interpreting your electrocardiogram
• Surgeon(s)
• Hospitalist(s)

It is important that you be familiar with your insurance plan to avoid any unexpected financial charges resulting from your hospital treatment.

The company that insures you may have one or more utilization management programs, requiring that your admission be authorized for medical necessity and length of stay.

Among the utilization management programs are:
• Pre-Admission certification
• Second surgical opinion
• Concurrent review
• Retrospective review
• Discharge planning

Each program monitors and manages the utilization of the services that hospitals provide. If your insurance plan requires pre-admission certification, you must obtain this pre-authorization. It may further require that the appropriateness of services provided be monitored and reviewed during your hospitalization and/or after discharge.

Additionally, most insurers, including Medicare, Medicaid, and Blue Cross, require that certain surgical procedures be performed only on an outpatient basis. With certain other defined surgical procedures, the patient is required to obtain a second surgical opinion to determine the necessity for surgery.

If the insurer, during your hospitalization or after your discharge, questions your admission, length of stay, or services received, your physician, the hospital, and you will be notified. Such findings may result in the insurer not paying for days of hospitalization or services it deems medically unnecessary, and the financial responsibility could be placed on you. If your insurer denies services, admission, or continued stay, we will notify you as a courtesy, and administer an “Advanced Beneficiary Notice of Non-Covered Services” or “Exhausted Benefits” form.

Mon Health Stonewall Jackson Memorial Hospital is committed to protecting the privacy of your medical information. To request a copy of your hospital medical records or radiology images, you must submit a signed Authorization for Release of Protected Health Information form to our Health Information Management Department. This form is available online at MonHealth.com/Uploads/Public/Documents/Stonewall/Authorization_for_Release_of_Protected_Health_Information_123022.pdf and may have been provided to you during registration. For additional information, call Health Information Management at (304) 269-8069 or fax (304) 269-8148.

We are here to help. We want to provide you with the best possible healthcare in a caring and comfortable environment. With this goal in mind, if you have concerns that are not addressed by our staff involved with your care, please call (304) 269-8533 Monday-Friday during regular business hours. If you need to speak with someone after hours or on weekends, please have your nurse or other staff member contact the House Supervisor. The manager will help you complete a complaint form.

If you are still dissatisfied with the situation, you may at any time, contact the Compliance Officer at (304) 598-1571, or the Compliance Hotline at +1 (877) 777-0787. You may also ask to talk to a representative of the hospital administration. If you are still dissatisfied, you may contact DNV Healthcare the hospital’s accreditation organization.

There are 5 different methods to place a complaint with DNV Healthcare:

MAIL:

            Attn: Healthcare Complaints

            DNV Healthcare USA Inc.

            4435 Aicholtz Road

            Suite 900

            Cincinnati, OH 45245

FAX:               (281) 870-4818

PHONE:         (866) 496-9647

E-MAIL:          HospitalComplaint@DNV.com

ONLINE:        DNVHealthcarePortal.com/patient-complaint-report

If this contact does not resolve the issue, you may file a complaint with the Office of Health Facility Licensure and Certification, 408 Leon Sullivan Way, Charleston, WV 25301-1713, (304) 558-0050.

In addition to having rights, patients also have responsibilities to assist in assuring that their care, and the care of other patients, is provided appropriately. Included among these responsibilities are the following:

         1. The patient has the responsibility to bring with him/her information about past illnesses, hospitalizations, medications, and other matters relating to his/her health to the best of his/her ability.

            2. The patient has the responsibility to cooperate with all the hospital personnel caring for him/her and to ask questions if he/she does not understand any information, recommendations, or instructions given.

            3. The patient has the responsibility to be considerate of other patients and to see that his/her visitors are considerate as well, particularly in regard to noise, and the number of visitors.

            4. The patient has the responsibility to keep appointments or to notify the hospital in a timely fashion when he/she cannot keep a scheduled appointment.

            5. The patient has the responsibility to be prompt in the payment of hospital bills, to provide the information necessary for insurance processing, and to be prompt about asking questions he/she may have concerning the bill.

            6. The patient has the responsibility to be respectful of others, of other people’s property, and that of the hospital.

            7. The patient has the responsibility to abide by hospital rules and regulations and to see that his/her visitors do likewise.

            8. The patient has the responsibility to help his/her physician, nurses, and allied medical personnel in their efforts to return him/her to health by following their instructions. The patient and family are responsible for reporting perceived risks in the patient’s care and unexpected changes in the patient’s condition.

            9. After leaving the hospital, the patient has the responsibility to maintain the treatment recommended by his/her physician and to notify him/her of any changes. The patient and family are responsible for outcomes if they do not follow the care, service, or treatment plan.

            10. The patient has the responsibility of informing the Unit Director, Quality Director at (304) 269-8533, or the Nursing Supervisor at (304) 517-1549 as soon as possible if he/she believes any of his/her rights have been, or may have been, violated. Any part of this statement of rights and responsibilities may be discussed with the patient’s physician or the head nurse on the unit.

The patient’s Medical Power of Attorney or surrogate decision maker assumes the above responsibilities for the patient if the patient has been found by his or her physician to be incapable of understanding these responsibilities, has been judged incompetent in accordance with law, or exhibits a communication barrier.

Mon Health prohibits discrimination based on age, race, color, ethnicity, national origin, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.

Note: Please follow the direction of your care team if you have questions about any of the following events. The overhead alerts summon response teams to address the specific event.

Fire/Code Red – Announcement for fire or smoke detected.

Helicopter Landing – A helicopter is incoming to land at the facility.

Severe Weather - The facility has been alerted to a severe weather emergency, such as a tornado or severe thunderstorm watch or warning.

Missing Person - Infant – An infant is missing from the facility. All staff monitor for the missing infant and traffic is stopped temporarily in and out of the facility, except for emergencies.

Missing Person - Child – A child is missing from the facility. All staff monitor for the missing child and traffic is stopped temporarily in and out of the facility, except for emergencies.

Missing Person – Adult – An adult is missing from the facility. The facility institutes procedures for a missing adult/elopement.

Bomb Threat – Security alert + threat + location + directions

Active Shooter – An active shooter has been identified on-site. The facility follows the procedures of Run, Hide, Fight to respond to active shooter events.

Workplace Violence/Security Assistance - Security is needed to respond to events of a threatening, violent, or potentially violent nature.

Rapid Response – Summons the Rapid Response Team, a group of providers with advanced training, to evaluate and treat a patient in need of urgent care. Little Rapid Response is called for a pediatric patient.

Stroke – Summons the Stroke Team to activate response procedures and protocols.

Code Blue – Summons the Code Blue response team for a patient experiencing a life-threatening emergency or cardiopulmonary arrest. Little Code Blue is called for a pediatric patient.

OB Stat – Stat or urgent C-section.

Trauma Priority 1 or 2 – Emergency Department response procedures for trauma.