Security Alert: Phone Calls Pretending to be Mon Health Medical Center

The Mon Health Medical Center Privacy and Security team has been alerted that local community members have received phone calls appearing to come from Mon Health’s main number, (304) 598-1200, asking for Medicare and personal health information. These calls are not from Mon Health but from bad actors using a technique called “phone call spoofing” to impersonate health care providers.

How Does Caller ID Spoofing Work?

Caller ID spoofing allows scammers to manipulate the phone number displayed on your caller ID, making it appear as though the call is from a trusted source. In this case, the bad actors are making their calls look like they are coming from Mon Health to gain your trust and obtain sensitive information.

How to Protect Yourself

• Do not share personal or financial information over the phone unless you are certain of the caller’s identity.
  
• Mon Health will never call to ask for your Medicare number or personal health information over the phone.
  
• Hang up and verify by calling Mon Health Medical Center directly at (304) 598-1200 if you receive a suspicious call.
• Report suspicious calls to the Federal Trade Commission (FTC) at ftc.gov/calls.